Storage East Dulwich Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage East Dulwich provides storage, handling, and related removal services to private and business customers. By making a booking, placing items into storage, or instructing us to carry out collection, delivery, or removal-related services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm or company who books or uses our services.
Services means any storage, handling, packing, loading, unloading, collection, delivery, or removal-related services provided by us.
Storage Facility means any premises or units we use to store your goods.
Goods means the items you submit for storage, removal, or handling.
Contract means the agreement between you and us incorporating these Terms and Conditions.
We, us, our means Storage East Dulwich.
2. Scope of Services
We provide storage and associated services, which may include collection and delivery of goods, handling, and removal-related support within our general service area. The precise services to be provided, along with any applicable charges, will be confirmed at the time of booking and set out in your booking confirmation or written quotation.
We reserve the right to use subcontractors or third-party providers to deliver some or all of the services. Where we do so, we will remain responsible for the proper performance of the Contract, except where otherwise stated in these Terms and Conditions.
3. Booking Process
3.1 You may request a quotation for our services verbally or in writing. Any quotation we provide is an invitation to treat and does not constitute a binding offer. Quotations are based on the information you provide and are subject to survey, availability, and any additional services requested.
3.2 A booking is only accepted, and a Contract formed, when we issue a booking confirmation. We may issue this in writing or verbally, and it will set out the key details of the services, estimated charges, and dates.
3.3 You must provide accurate and complete information about the nature, quantity, and approximate value of the goods, access conditions at collection and delivery addresses, any special handling requirements, and any items that may be fragile or unusually heavy or bulky. If the information you provide is incomplete or inaccurate, we may adjust the price, vary the services, or cancel the booking.
3.4 We reserve the right to decline any booking at our discretion, including where we believe the goods pose a safety, legal, or environmental risk, or where our capacity is exceeded.
4. Estimates, Quotations and Charges
4.1 Unless otherwise stated, quotations are based on our standard rates in force at the time of issue and remain valid for a limited period. If you do not confirm your booking within that period, we may provide a revised quotation.
4.2 Quotations are usually based on the described volume or weight of goods, the time required, distance for any collection or delivery, access conditions, staffing requirements, and any additional services you specify.
4.3 We may charge additional fees where:
a. There are delays or waiting times caused by you or by circumstances within your control.
b. Access at collection or delivery locations is restricted, unsafe, or significantly different from what you described.
c. There is an increase in the volume, weight, or nature of goods compared to the original description.
d. You request additional services such as packing, unpacking, assembly, or disassembly.
4.4 Storage charges are normally calculated on a weekly or monthly basis, depending on the unit size or storage option agreed. We may review our rates periodically and will give you reasonable notice of any changes that affect ongoing storage.
5. Payments
5.1 Unless otherwise agreed in writing, payment for storage and any associated services is due in advance. For recurring storage, payments are typically due at the start of each billing period.
5.2 Payment must be made using an accepted payment method. We reserve the right to refuse cash payments or certain methods in line with our policies.
5.3 If you fail to make full payment when due, we may:
a. Charge interest on overdue amounts at a reasonable commercial rate from the due date until payment is received in full.
b. Suspend access to the Storage Facility and withhold delivery of goods until payment is made.
c. Terminate the Contract, following reasonable notice, and exercise a lien over your goods as permitted by law.
5.4 You are responsible for any bank charges or transaction fees incurred due to rejected, reversed, or failed payments.
6. Cancellations and Amendments
6.1 You may cancel or amend your booking by providing us with reasonable notice. The amount of notice required and any applicable cancellation charges will depend on the type of service booked and will be set out in your booking confirmation or our standard tariff information.
6.2 Where you cancel close to the scheduled service date, we may charge a percentage of the quoted price to reflect costs incurred, including staff allocation and loss of opportunity to take other bookings.
6.3 If you fail to be present, or fail to provide access at the agreed time without prior arrangement, this may be treated as a late cancellation, and charges may apply.
6.4 We may cancel or reschedule the services by giving you as much notice as reasonably practicable where:
a. There are safety concerns, severe weather, or other events beyond our reasonable control.
b. You have not complied with your obligations under these Terms and Conditions.
c. We are unable to obtain necessary permissions, access, or information.
In such cases, we will, where possible, offer an alternative date or service, but we will not be liable for any indirect or consequential losses arising from the cancellation or rescheduling.
7. Customer Responsibilities
7.1 You are responsible for:
a. Ensuring that the goods are properly packed and prepared for storage or transport, unless you have requested and paid for our packing services.
b. Ensuring that goods are adequately insured for their full replacement value, whether by arranging your own insurance or by opting into any insurance option we may offer, subject to availability.
c. Providing safe and reasonable access for collection and delivery, including any parking permissions or permits that may be required.
d. Complying with all applicable laws and regulations in relation to the goods and their storage or transport.
7.2 You must not store or present for removal any goods that are hazardous, illegal, explosive, flammable, perishable, or otherwise unsuitable, including but not limited to:
a. Firearms, ammunition, or weapons.
b. Gas cylinders, fuel, or other combustible materials.
c. Chemicals, toxic, or biological substances.
d. Perishable food or plants.
e. Cash, securities, or highly valuable items such as jewellery, artwork, or antiques, unless we have expressly agreed in writing.
8. Waste Regulations and Prohibited Items
8.1 We are committed to complying with all applicable waste and environmental regulations. You must not use our storage or removal-related services to dispose of waste unlawfully.
8.2 You must not leave waste, rubbish, or unwanted items in the Storage Facility or at collection or delivery locations unless specifically agreed as part of a clearance or waste removal service and quoted accordingly.
8.3 You remain responsible for any waste produced as a result of your use of our services, unless we have agreed in writing to remove it. If we are required to deal with unauthorised waste, we may charge you a reasonable fee to cover handling, transport, and lawful disposal, together with any penalties or charges imposed by authorities or waste disposal providers.
8.4 You must not store or present for removal any items classified as hazardous or controlled waste unless we have expressly agreed to provide a compliant waste service. Where such agreement is made, it will be subject to specific regulations and additional charges.
9. Access to the Storage Facility
9.1 Access arrangements, opening hours, and any applicable access fees or conditions will be provided at the start of your storage period. We may alter access hours occasionally for maintenance or security reasons, and we will give you reasonable notice where practicable.
9.2 You must comply with all site rules, safety instructions, and security procedures when at the Storage Facility. We may refuse entry or remove anyone who behaves in a way that is unsafe, disruptive, or unlawful.
9.3 You are responsible for ensuring that any keys, access cards, or codes provided to you are kept secure. You must notify us promptly if you believe security has been compromised.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the services. However, our liability is subject to the limitations set out in this section.
10.2 We are not liable for loss or damage arising from:
a. Your failure to properly pack or secure goods, unless we have provided packing services.
b. The inherent vice, defective condition, or natural deterioration of goods.
c. Fire, flood, theft, or other events beyond our reasonable control, where we have taken reasonable precautions.
d. Loss of or damage to items of special value that you did not disclose to us in advance.
e. Indirect or consequential losses such as loss of profit, loss of opportunity, or emotional distress.
10.3 Our total liability for loss of or damage to goods, whether arising in contract, tort, or otherwise, is limited to a fair and reasonable amount, which may be capped at a specified sum per consignment or per storage unit, to be confirmed in your booking documentation or applicable insurance terms.
10.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded or limited.
11. Indemnity
You agree to indemnify us against all claims, costs, damages, and expenses incurred by us as a result of your breach of these Terms and Conditions, your breach of law, or your negligence, including any claims arising from the storage or transport of prohibited, hazardous, or illegal items.
12. Insurance
12.1 You are encouraged to ensure that your goods are adequately insured while in storage and during any related removal or transport services.
12.2 We may, at our discretion, offer optional insurance or protection plans for an additional fee. Any such cover will be subject to separate terms, conditions, exclusions, and claims procedures, which will be made available to you at the time of purchase.
13. Termination of Storage
13.1 You may terminate ongoing storage by giving us the notice required under your storage agreement. All fees must be paid up to the date you remove your goods.
13.2 If you fail to pay storage charges or otherwise breach these Terms and Conditions, we may terminate your storage following reasonable notice. In such cases, we may exercise a lien over your goods and, where permitted by law, ultimately sell or dispose of the goods to recover outstanding amounts and costs.
13.3 Any surplus funds from a sale, after deducting charges, will be held for you, subject to lawful requirements and time limits, after which they may be forfeited if not claimed.
14. Data Protection and Privacy
14.1 We will collect and process personal information about you for the purposes of administering your bookings, providing services, managing payments, ensuring security, and meeting legal obligations.
14.2 We will handle your personal data in accordance with applicable data protection laws and our internal privacy practices. We will not sell your data to third parties for marketing purposes.
15. Events Beyond Our Control
15.1 We are not liable for any failure or delay in performing our obligations under the Contract where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial disputes, transport disruptions, or acts of authorities.
15.2 If such an event occurs, we will take reasonable steps to minimise the impact on you and to resume normal services as soon as reasonably practicable.
16. Complaints
16.1 If you have any concerns about our services, you should raise them with us as soon as possible, providing full details of the issue.
16.2 We will investigate complaints promptly and aim to resolve them in a fair and reasonable manner. Any applicable time limits for notifying claims or damage will be set out in your booking documentation or insurance terms.
17. Variation of Terms
17.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will normally apply to that Contract, unless a change is required by law or regulatory authority.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the services we provide.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19.2 No failure or delay by us in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.
19.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to deliver the services.
By proceeding with your booking or continuing to use our storage or removal-related services, you confirm that you have read, understood, and agree to these Terms and Conditions.
